Frequently Asked Questions

Website Questions

How do I contact Elephoto?

Elephoto can be contacted a number of different ways.

By Email: click here for our contact form.

On Twitter: http://www.twitter.com/Elephoto

I'm having trouble getting my pictures from other sources.

Because we don't have total control over the consistency of the connection to external sites, we can't guarantee that your photos will always be accessible.

How many photos can I upload at a time?

You can upload up to 200 photos in a given session. If you need to upload more than 200 photos, you'll have to upload those first 200, and then refresh your browser to upload more.

Photo Questions

What file formats does Elephoto accept?

Currently we only accept RGB formated JPG images for photos.

What are the photo size limits?

In order to ensure respectable image quality, photos must be at least 640x480px. The maximum size is 6000x6000 pixels. Most photos taken by digital cameras should fall within this range.

What do I do if my photos are too small?

If your photos are too small to be uploaded into Elephoto, it's best to look for a higher quality image. Photos smaller than the minimum upload size will not print well and resizing them so that they upload will not remedy this.

The best idea is to find a higher quality source image. A high quality version may still exist on your camera, or somewhere else on your hard drive.

What do I do if my photos are too large?

If your photos are too large to be uploaded into Elephoto, you can easily resize them down using a simple graphics editing software on your computer.

How long does Elephoto keep my photos?

Elephoto maintains your photos on the site for twelve months after account creation or your last purchase. If you do not purchase any product or service from us for a period of 12 months, we may delete the images stored in your account. In addition, if your account becomes inactive for a period of 12 months, Elephoto may, at its option, terminate access to the account altogether (including deletion of any account information held on elephoto.ca).

Account Questions

How do I change my password?

You can change your password by visiting this page (requires you to log in first).

How do I change my contact information?

All of your account information is accessible through the My Account Page (requires you to be logged in).

How do I view my previous orders?

All of your previous orders are displayed at the Order History Page (requires you to be logged in).

Product Questions

How many pages can I have in my book?

The minimum number of pages in a book is 20. Any fewer than that might reduce the quality of the binding. You can have up to a maximum of 80 pages in your book.

Are discounts available for bulk orders?

Currently, bulk discounts are not handled through Elephoto, but through our parent company The Printing House®. Click here for more details.

Order Questions

How long does it take for an order to be printed and shipped?

We print all our orders within three business days, UPS generally picks up orders for shipment a day after printing is complete. Please note that Elephoto only prints during business hours, Monday - Friday between 8 am and 7 pm.