Shipping and Returns

Shipping

What are your shipping costs?

Because the price of shipping with UPS varies due to the size of an order and/or delivery destination, we cannot provide an exact shipping cost list.

Some examples of shipping costs for a photo book are:

1 standard photo book shipped within Toronto: approx. $10.00

1 standard photo book shipped to Calgary via UPS Standard: approx. $17; UPS Express: approx. $27

Can I pick up my book instead of shipping?

Elephoto currently does not allow pick up of books, though we may consider offering this at a later date.

How long does it take to deliver my order?

It depends where your order is being shipped to and what delivery type you have picked. UPS generally delivers within two to three days, but will not deliver on weekends. Single card orders are delivered via Canada Post, so standard lettermail delivery times apply.

Why haven't I received my order yet?

All Elephoto orders contain a UPS tracking code which will let you track the shipping progress of your Elephoto order.

Please note that single card orders are shipped via Canada Post Lettermail which does not include a tracking number. Standard Canada Post delivery times apply.

Returns

What do I do if I don't like my book?

We stand behind our products. If you are unhappy with the quality of your order, for any reason, send it back to us (return shipping costs are at the user’s expense), and we’ll reprint it absolutely free (Elephoto will pay for the replacement shipping expense).

If you’re still not 100% satisfied, return the product (return shipping costs are at the client's expense), and we’ll refund the purchase price of the book in full.